Procedure for Lodging Grievances
Follow the steps below to submit your grievance and receive a ticket reference for tracking your complaint.
- Step 1: Visit www.gombegrm.com.
- Step 2: Select Create Ticket from the navigation menu.
- Step 3: Enter your contact information accurately.
- Step 4: Choose the relevant Ministry, Department or Agency (MDA) under the Help Topic section.
- Step 5: Complete the grievance form with the required details.
- Step 6: Provide a clear description of your complaint and attach supporting documents where necessary.
- Step 7: Review your information and click Create Ticket to submit.
- Step 8: Keep the ticket reference generated after submission for future enquiries.
- Step 9: Use Check Status to follow up on your grievance. Please allow up to one week for an initial response.
NEED HELP? Call 08068106225 or email us.